FAQ | Frequently Asked Questions | Diagnose At Home

Your entire experience with Diagnose at Home is 100% confidential in compliance with the highest standards of healthcare delivery worldwide.

Our tests are delivered in a plain envelope with no reference to Diagnose at Home. It is completely discreet without any identifiers.

• Step 1: Order a lab test directly online OR schedule a free Online Healthcare Consultation to review your healthcare needs.
• Step 2: Complete your confidential online Healthcare Consultation
• Step 3: With the help of our healthcare expert, select the Diagnostic Test Kits most suitable to your healthcare needs.
• Step 4: Once the Diagnostic Kit is delivered to your home, you then collect your samples from home by following the simple instructions provided. The test includes a prepaid envelope for you to return your samples to the laboratory.
• Step 5:
  1. Once the lab receive your sample, the results will be reported 2-5 working days later to your online account. For many of the test kits, you will also receive a nurse call to discuss the results before they are released to your account.
  2. With any positive or out of range results, our nursing support team will be able to explain the results to you and offer any advice that they can. We can then provide you with a PDF copy of the results which you can print off and take with you to your doctor if you like.
• Step 6: Schedule a follow-up consultation with our healthcare experts to comprehensively review your results and determine next best steps to improve your health.

• No, You do not need a prescription or referral to access our diagnostic kits.
• You can participate in an optional free medical consultation to determine how best to approach your symptoms or health concerns.
• Once the test results are ready they will be available for viewing on your confidential Diagnose at Home account or sent confidentially through a communication method of your choice.

It is important to activate your account before you collect your samples. If the test kit has not been activated the results will not be reported from the lab to your account.

To activate your test kit all you need to do is:

1. Click on the button that says Login
2. From here you can then log into your account which you have already created from your initial healthcare consultation.
3. In your patient profile, click, “Activate Test” and input the ID code written on your lab requisition
4. Follow the instructions to verify your account, input your test codes and click submit.
5. You then just have to answer some questions for your Health Record and your activation is complete.

At Diagnose at Home we staff a diverse range of licensed healthcare professionals to assist you with all of your healthcare needs from the comfort of your home.

You have access to: Naturopathic Doctors, Osteopathic Doctors, Psychologists, Dietitians, Nurse Practitioners and Medical Doctors to assist you with your healthcare needs.

We have many labs worldwide and your sample will be sent to the appropriate lab for processing.

The lab will depend on the test kit required and your location.

The tests are processed in CLIA, CPA, INAB approved and CAP accredited labs.

We use the same labs used by hospitals and doctors and so our tests are extremely accurate.

Our tests are performed in the same labs used by doctors, clinics and hospitals.

As such the tests are extremely accurate.

* Please note that Sexually transmitted infections do take some time to become detectable. As long as you have waited the required incubation period - our test kits are very accurate.

When you place your order you will have a choice of:

Standard delivery

or

Express delivery

In the US or Canada, express shipping can take 2-3 business days to arrive.

Your test kit will arrive in anonymous packaging and will require a signature upon delivery.

1. Quick and simple.
2. High rates of success in obtaining test specimen – there is a higher success rate in obtaining sufficient blood for testing with finger prick testing.
3. Less Painful - Most patients find it easy, convenient and far less painful.
4. Low cost - Patients often take into consideration the cost of travelling and taking time off work.
5. Less Invasive - Patients find it less invasive than traditional venous blood work.
6. Anonymity – patient records and results are completely confidential.
7. Convenience & Privacy - Private and convenient for patients when taking the tests at home.
8. Accuracy – tests are processed in the same labs used by doctors, clinics and hospitals.

Here are some additional blood collection tips should you struggle to collect the sample.

• Samples should be collected on a Monday, Tuesday and Wednesday only and returned the same day.
• Blood should be collected early in the morning
• Ensure that your hands are warmed thoroughly before beginning
• If you have hard skin on your fingers, soak them in a bowl of warm water first to soften the skin.
• It is often a good idea if you can have someone help you.
• If there isn’t anyone else around it is also a good idea to place the tube in the foam insert that comes in the box – this will hold the tube in place for you and it is one less thing for you to worry about.
• Before taking your sample, drop your arm down by your side to allow the blood to travel to your fingertips.
• Keep massaging from your elbow to your fingers as if you are pushing the blood to your fingers. It is important however not to press too hard on your finger tips as this can sometimes cause the blood to clot.
• Before you pierce the finger please make sure your hand has been down by your side for a short period of time to have allowed the blood to gather.
• Pierce your finger at the tip (to the right or left of the tip not necessarily the middle). The baby finger is also good for blood flow.
• Wipe away the first drop of blood and massage from your wrist through to the tip of your finger, a drop will form and will flow into the tube.
• Repeat this process.
• The tube must be filled to the top.
• If you receive extra lancets, you can try fingers on both hands if you wish.
• It is also very important to drink plenty of water prior to collecting your samples- drink plenty of water before beginning.
• If you find one hand is not working for you, switch hands as there is can be better blood flow.
• If you find the blood is coming out quite slowly you could try running your hands underneath warm running water for up to 5 minutes as this can also help.

• Step 1: Wash your hands in warm, soapy water and dry thoroughly. Warm your hands before proceeding to step 2.
• Step 2: The best location for collecting is the ring finger or baby finger on your non-dominant hand.
• Step 3: Using the pre injection swab provided, clean the selected finger, then dry with a clean tissue.
• Step 4: Remove one of the lancets from the bag, twist and remove the blue stick from the bottom. The lancet is now ready to use.
• Step 5: Make sure to stand up while collecting the blood sample. Position the lancet against the tip of your finger and press down firmly. Should you need to repeat, use a new lancet.
• Step 6: After piercing the skin, a small drop will form. wipe away the first drop of blood with a clean tissue.
• Step 7: Hold your hand/arm downwards and massage your hand and fingers to form a new drop of blood. Do not squeeze the tip of your finger or the blood will clot.
• Step 8: Please fill the blood tube to the black line or above, or apply the blood drip to the dried spot circle.
• Step 9: For tube collection, place the lid on the tube, and gently invert it 5-10 times.
• Step 10: Place the tube or blood spot into the bio-hazard bag. Place the bio-hazard bag into the white box provided. Please ensure that you fill in the inner lid sticker first and then return the sample to the lab using the prepaid envelope provided.
• Please ensure the blood collection tube is filled to the very top. If you do not provide an adequate sample, you will not receive a result.

Please leave all paperwork inside your test box to ensure prompt delivery and processing at our accredited labs.

We recommend that you collect the sample Monday - Wednesday and return it to the lab the same day.

Please do not collect the sample after a Wednesday as the sample may not reach the lab before the weekend.

Please use the prepaid return envelope provided and check the return label for your delivery method.

*If you are doing the Female Hormone test and your day 3 falls outside of these days, please contact us and we will discuss the best day for you to return the sample.

When you have collected your sample(s):

• Please ensure that lids are replaced firmly.
• Place all samples into the biohazard bag.
• Place the biohazard bag back into the specimen box that your test came in.
• Fill out the inner lid sticker of the box with your:
1. Date of Collection
2. Date of Birth
3. Gender
• Place the close box in the prepaid return envelope and send it off.
• Please check if your return is with Standard or Express Shipping.

With Express shipping you will have to arrange collection of your samples or leave them at a drop off location.

Our service is completely confidential - We do not share your results with anyone.

The results will be delivered to your personal secure online account. They are yours to access and use as you wish.

If you do wish to share your results with your Doctor, our healthcare support team will be able to provide you with a digital copy of your results.

You can then print this off and take with you to your Doctor.

Once the lab receive your sample(s) you can expect to receive your results within 2-5 business days. Some of our specialized tests require 1-2 weeks.

Your results will be released to your secure password protected account.

You may also receive a call from a member of our nursing support team to discuss your results if you choose this option.

When your results are ready you will also receive a confidential notification to the communication method you choose (e-mail, phone or online portal).