Frequently Asked Questions and Answers about online healthcare consulting, home health testing kits, metabolic, allergy, discreet STD testing and more.
Your entire experience with Diagnose at Home is 100% confidential in compliance with the highest standards of healthcare delivery worldwide.
Our tests are delivered in a plain envelope with no reference to Diagnose at Home. It is completely discreet without any identifiers.
It is important to activate your account before you collect your samples. If the test kit has not been activated the results will not be reported from the lab to your account.
To activate your test kit all you need to do is:
At Diagnose at Home we staff a diverse range of licensed healthcare professionals to assist you with all of your healthcare needs from the comfort of your home.
You have access to: Naturopathic Doctors, Osteopathic Doctors, Psychologists, Dietitians, Nurse Practitioners and Medical Doctors to assist you with your healthcare needs.
We have many labs worldwide and your sample will be sent to the appropriate lab for processing.
The lab will depend on the test kit required and your location.
The tests are processed in CLIA, CPA, INAB approved and CAP accredited labs.
We use the same labs used by hospitals and doctors and so our tests are extremely accurate.
Our tests are performed in the same labs used by doctors, clinics and hospitals.
As such the tests are extremely accurate.
* Please note that Sexually transmitted infections do take some time to become detectable. As long as you have waited the required incubation period - our test kits are very accurate.
When you place your order you will have a choice of:
In the US or Canada, express shipping can take 2-3 business days to arrive.
Your test kit will arrive in anonymous packaging and will require a signature upon delivery.
Here are some additional blood collection tips should you struggle to collect the sample.
Please leave all paperwork inside your test box to ensure prompt delivery and processing at our accredited labs.
We recommend that you collect the sample Monday - Wednesday and return it to the lab the same day.
Please do not collect the sample after a Wednesday as the sample may not reach the lab before the weekend.
Please use the prepaid return envelope provided and check the return label for your delivery method.
*If you are doing the Female Hormone test and your day 3 falls outside of these days, please contact us and we will discuss the best day for you to return the sample.
When you have collected your sample(s):
With Express shipping you will have to arrange collection of your samples or leave them at a drop off location.
Our service is completely confidential - We do not share your results with anyone.
The results will be delivered to your personal secure online account. They are yours to access and use as you wish.
If you do wish to share your results with your Doctor, our healthcare support team will be able to provide you with a digital copy of your results.
You can then print this off and take with you to your Doctor.
Once the lab receive your sample(s) you can expect to receive your results within 2-5 business days. Some of our specialized tests require 1-2 weeks.
Your results will be released to your secure password protected account.
You may also receive a call from a member of our nursing support team to discuss your results if you choose this option.
When your results are ready you will also receive a confidential notification to the communication method you choose (e-mail, phone or online portal).