How to get ready for your Virtual Appointment

  • Speaking with a doctor from home can take away a lot of the stress associated with going to the ER or a Walk-In Clinic. Here are a few things to have ready:
    • a webcam enabled computer, smartphone or tablet with good quality speakers, a microphone and a supported web browser
    • a strong internet connection
    • a virtual tool (e.g. Google Meets, Virtual Care App)
  • If you are trying to show the doctor something and your internet connect is not very strong, you can attach photographs to your appointment securely for the doctor to review
  • Consider using a patient portal or secure e-mail to securely communicate with your doctor.

Before Your Medical Appointment

  • Test your appointment instructions to ensure you can log-on successful
  • If you’re using a mobile device, make sure the battery is fully charged or the device is plugged in to prevent a sudden loss of power.
  • Minimize distractions as much as possible.
  • Choose a quiet space where you can be alone to protect your privacy. 
  • Complete the medical intake form and ensure all of the information is correct
  • Have a plan of what you want to tell the doctor. For e.g. if you want to review your medications, please have your medication list ready.
  • If you want to use a specific pharmacy please review the Pharmacy's contact information ahead of time

During the virtual visit

  • Speak to the doctor as if you were in person, they are there to help you. The more information you can provide the better.
  • Highlight your expectations to the doctor. e.g. I want your opinion on whether I need to go to hospital, OR, I would like a prescription refill
  • If you experience any technical problems, let the doctor know so they can arrange an alternate communication method
  • Summarize your concerns and ensure you have a good grasp of the medical plan

Making sure your Virtual Medical Visit is Successful

For many patients, particularly older adult, the virtual visit can be intimidating. Take the stress of by checking your appointment reminders, preparing your list of questions/concerns and including family members to help.

  • To recap, Patients will need:
    • a webcam enabled computer, smartphone or tablet with good quality speakers, a microphone and a supported web browser
    • an internet (wi-fi) or a phone data plan
    • a strong internet connection
    • an email account
    • a quiet indoor space with little distraction and good lighting
  • Complete and submit any paperwork as instructed by the medical intake – preferably a day in advance. Your information is updated on your electronic health record, ensuring that your doctor has current and accurate information prior to your visit.
  • Take a moment to jot down any questions you have or symptoms you want to discuss with your doctor.
  • Have a list of your medications ready or better yet, the actual medications.
  • Have a pen and paper handy in case you want take notes from your visit. This is very important so you can reference your discussion down the road.
  • If you are not seeing your regular doctor, keep in mind that you may need to discuss your pre-existing history. Don't assume the doctor has access to your regular files as all family doctors use different charting systems.
  • Consider having someone join you in-person whether its remotely or in person or virtually. Depending on the type of visit, it may be helpful to have a family member.
  • Fifteen minutes before your call, test your audio, camera and internet connection to make sure everything is in good working order. 
  • Five minutes before your call, click on the link in the email provided by your telehealth provider. You may see a window pop up in your browser that asks for permission to share your camera. Be sure to accept/allow or your doctor won’t be able to see you.
  • Don’t be concerned if you don’t see your doctor on your screen when you “arrive” for your appointment. Just as in the clinic, you may have to wait a few minutes while the doctor is with another patient. In some cases, you may even see an administrator or assistant before your doctor arrives.

Your Medical Team is here at Diagnose at Home

Our full team of medical doctors are here to support you. We will connect you with the diagnostic tests you need, referrals and prescriptions. Click here to book an appointment.